Privacy Policy

Rheingold Royal Medica GmbH, Bad Homburg v.d.Höhe, Germany (registered at NorthData ) respects your privacy and is committed to protecting your personal data.

1. Data We Collect

• Personal Data: Name, email, phone number (from contact forms and WhatsApp inquiries)
• Partner Data: Pharmacy license, business details (Partner Portal registrations only)
• Usage Data: IP address, browser type, pages visited (via Google Analytics with anonymized IP)

2. Legal Basis (GDPR/EDA)

• Consent: For marketing communications and newsletters
• Contract: For Partner Portal access and order processing
• Legitimate Interest: For security and fraud prevention

3. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (right to be forgotten)
• Object to processing
• Data portability

To exercise your rights, contact: privacy@rheingold-royal-medica.com

4. Data Retention

• General inquiries: 12 months
• Partner data: Duration of contract + 5 years (GMP audit requirements)
• Marketing data: Until consent is withdrawn

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.

6. Third-Party Services

• Google Analytics (anonymized IP)
• WhatsApp Business API (Meta)
• Cloudflare (hosting and CDN)

7. Contact

Data Controller:
Rheingold Royal Medica GmbH
Höhe Str. 31-33
61348 Bad Homburg v.d.Höhe, Germany
Email: privacy@rheingold-royal-medica.com