Frequently Asked Questions
Find answers to common questions about our products, shipping, and partnership program.
Shipping & Delivery
How long does shipping from Germany take?
7-14 business days with full tracking. We ship via DHL Express and FedEx for faster delivery.
Do you ship to all of Egypt?
Yes, we deliver to all governorates in Egypt including Cairo, Alexandria, Giza, and other major cities.
What are the shipping costs?
Shipping costs depend on order weight and destination. Partners receive preferential shipping rates.
Compliance & Quality
Are products compliant with EDA Egypt?
Yes, all products are EDA-licensed and manufactured under European GMP standards. Verify our company at NorthData or D&B.
Do you provide certificates of analysis?
Yes, all shipments include CoA, GMP certificates, and complete regulatory documentation.
Are products suitable for pharmacy resale?
Absolutely. All products come with proper documentation for pharmacy registration and resale.
Payments & Pricing
What are the payment methods?
Bank transfer, Letter of Credit (LC), PayPal (partners only). We offer NET 30 terms for approved partners.
What is the minimum order value?
Minimum order is 5000 EGP for new partners. Volume discounts available for larger orders.
Do you offer credit terms?
Yes, established partners can apply for NET 30 credit terms after 3 successful orders.
Technical Support
How can I contact you?
WhatsApp: +49-1234567890 (24/7), Email: info@rheingold-medica.com, or use our contact form.
Do you provide product training?
Yes, we offer product training sessions for pharmacy staff on our nutraceutical range.
How do I become a partner?
Apply through our Partner Portal. Approval takes 48 hours with valid EDA pharmacy license.
Verify our company registration:
Last Updated: December 26, 2025